Repair and Service Contracts
When creating your disaster recovery and continuity plan, do not forget about companies with which you have repair or service contracts. At a minimum, you will need to know how to contact them if a disaster occurs.
Also consider what their role might be in a disaster affecting your organization. If you rely upon them for repairs, will you need to provide them with information such as a contract number or equipment model type? Would it be better if any services provided were suspended for a time, and does your contract allow you to do so?
Talk to your service and repair providers during this planning process to determine how they might help you to recover from a disaster. Use the Repair and Service Contracts Form to document your current providers, their contact information, and their role in your recovery planning.
If you would like to see an example, one is available for your review here.